Shipping policy

Last updated: August 23, 2026

At Monnele, we want your shopping experience to be simple, secure, and transparent. This Shipping Policy explains where we ship, the delivery options we offer, how tracking works, and what happens if an order is delayed, damaged, lost, refused, or sent to an incorrect address.

This Policy applies to orders placed through monnele.com and delivered to eligible addresses in the United States.

1. SHIPPING DESTINATIONS

Monnele currently ships to eligible addresses within the United States. Shipping availability is confirmed during checkout after you enter the delivery address.

Certain remote locations, U.S. territories, military addresses, post office boxes, or other restricted destinations may not be supported by every carrier or shipping option. If we cannot deliver to the address provided, we will contact you and offer an available alternative or cancel the unshipped order for a full refund.

2. ORDER PROCESSING AND FULFILLMENT

After an order is submitted, it may undergo payment verification, order review, preparation, quality control, and packaging before shipment.

The estimated delivery timeframe begins when we receive a properly completed order, including successful payment authorization and complete delivery information, unless a different timeframe is clearly displayed at checkout.

Orders may be fulfilled by Monnele's domestic or international suppliers, warehouses, and fulfillment partners. As a result, an order containing multiple products may arrive in more than one package and may have separate tracking numbers. You will not be charged additional standard shipping fees solely because an order is divided into multiple packages.

Orders submitted on weekends or U.S. federal holidays may begin processing on the next business day, but the delivery estimate presented at checkout remains the estimate applicable to your order unless we notify you otherwise.

3. FREE STANDARD SHIPPING

Monnele offers Free Standard Shipping on eligible orders delivered within the United States.

Free Standard Shipping means that Monnele covers the standard carrier shipping charge shown at checkout. It does not eliminate sales taxes or government charges that may legally apply to the transaction.

If an optional expedited or express service is available, its price and estimated delivery timeframe will be displayed at checkout before payment. Optional expedited shipping is not included in Free Standard Shipping.

4. ESTIMATED DELIVERY TIME

The estimated delivery timeframe for Free Standard Shipping is:

6 to 8 business days.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

This timeframe is an estimate and not an absolute guarantee. Delivery may be affected by severe weather, carrier interruptions, address verification, customs processing when applicable, high-volume promotional periods, government action, or other circumstances outside our reasonable control.

We maintain a reasonable basis for the shipment and delivery estimates displayed through our store. If a different estimate appears at checkout for your address or selected shipping method, the checkout estimate will apply to that order.

5. SHIPPING DELAYS AND YOUR RIGHT TO CANCEL

If we learn that we cannot ship your order within the timeframe promised when you placed the order, we will notify you promptly. The notice will provide a revised shipment date when available and give you the option to:

accept the delay and keep the order; or
cancel the unshipped order and receive a full refund to the original payment method.

If we cannot provide a reliable revised shipment date, we will explain the delay and provide the cancellation option required by applicable law. If the order must be canceled because we cannot ship it, the full refund will be processed promptly; a store credit will not be substituted unless you expressly choose it.

Once an order has shipped, carrier delays do not automatically mean the package is lost. Contact us so we can review the tracking information and open a carrier investigation when appropriate.

6. ORDER TRACKING

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Depending on the carrier and fulfillment method, the confirmation may include:

a tracking number;
a link to the carrier or tracking page; and
available delivery-status updates.

Tracking information may take 24 to 48 hours after shipment to display its first update. A temporary lack of movement during that period does not necessarily mean that the package has not shipped.

If an order is divided into multiple packages, tracking information may be sent separately for each package.

7. TRACKING AND PACKAGE PROTECTION

Free Standard Shipping includes shipment tracking when supported by the carrier.

If a package is confirmed lost or damaged in transit, Monnele will provide an appropriate resolution under this Policy, which may include a replacement at no additional cost or a full refund. This protection is provided by Monnele as part of the order-resolution process and is not a separate insurance policy.

Protection does not apply to losses caused by an incorrect customer-provided address, an unjustified refusal of delivery, unauthorized rerouting requested by the recipient, or events occurring after confirmed delivery, except where applicable law requires otherwise.

8. DELIVERY ADDRESS

You are responsible for providing complete and accurate delivery information, including:

the recipient's full name;
street address and building or apartment number;
city, state, and ZIP Code;
country; and
a valid telephone number when reasonably necessary for delivery.

Please review the address carefully before submitting your order.

If you notice an error, contact support@monnele.com immediately. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed after processing has begun or after the package has been handed to the carrier.

Monnele is not responsible for a delivery failure caused solely by incomplete or inaccurate information provided by the customer, except to the extent applicable law requires otherwise.

9. DELIVERY ATTEMPTS AND UNDELIVERABLE PACKAGES

The number and timing of delivery attempts are determined by the carrier and may vary by location and service.

A package may be returned to the designated fulfillment or return facility when delivery fails because of:

an incorrect or incomplete customer-provided address;
repeated unsuccessful delivery attempts;
the recipient's failure to collect the package when required; or
an unjustified refusal of delivery.

After the returned package is received and identified, Monnele may offer:

reshipment after payment of the new shipping cost; or
a refund of the eligible merchandise amount, less any actual, non-recoverable carrier return fees where permitted by law.

Any proposed deduction will be explained to you. No reshipment charge or deduction will apply when the delivery failure resulted from an error attributable to Monnele or the carrier.

10. ORDERS MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

confirm that the delivery address on the order is correct;
check with household members, neighbors, building staff, mailrooms, and other secure delivery locations;
allow until the end of the delivery day because some carriers mark packages delivered shortly before arrival; and
contact the carrier and Monnele promptly if the package remains missing.

We will review the available tracking information and assist with an investigation. The resolution will depend on the carrier's findings, the delivery information, and applicable law.

11. LOST PACKAGES

If a carrier or fulfillment provider confirms that a package was lost in transit, Monnele will offer, as appropriate:

a replacement shipment at no additional cost, subject to product availability; or
a full refund to the original payment method.

We may request reasonable information needed to investigate the loss and prevent fraud. This process will not be used to unreasonably delay a remedy required by law.

12. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES

Please inspect your order after delivery. If the package or an item is damaged, incorrect, defective, or incomplete, contact support@monnele.com as soon as possible.

Reporting visible shipping damage within 48 hours helps us document the issue with the carrier, but this recommended period does not eliminate any non-waivable rights you may have under applicable law.

Please include:

your order number;
a description of the issue;
photographs of the outer packaging and shipping label; and
photographs of the affected product when applicable.

Verified issues will be resolved in accordance with our Refund and Return Policy, at no additional cost to the customer when the issue is attributable to Monnele, a fulfillment partner, or the carrier.

13. TAXES, CUSTOMS, AND GOVERNMENT CHARGES

Applicable U.S. sales tax may be calculated and collected at checkout as required by law.

Some orders may be fulfilled through international facilities and may be subject to customs processing. Free Standard Shipping covers the standard shipping charge shown at checkout but does not change taxes or government charges legally applicable to the transaction.

If a customer-paid import duty or similar charge may apply, it will be disclosed before purchase when required by applicable law. Contact us before ordering if you have questions regarding the charges displayed at checkout.

14. RETURNS

Shipping an order back to Monnele requires prior return authorization. Do not send a return to the address printed on the original package unless our Customer Support team specifically instructs you to do so.

Return eligibility, return shipping responsibility, the 30-day return window, refund processing, and non-returnable items are governed by our Refund and Return Policy.

15. CUSTOMER SUPPORT

For questions about shipping, tracking, delivery, or a missing package, contact:

Monnele Customer Support
support@monnele.com

Please include your order number and the email address used at checkout so we can locate your order.

16. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes in our carriers, fulfillment practices, delivery options, business operations, or legal obligations.

The version that applied when an order was submitted will continue to govern the material shipping terms of that order unless a change is required by law or expressly accepted by the customer.