Privacy policy

Last updated: August 23, 2026

Welcome to Monnele.

This Privacy Policy explains how Monnele ("Monnele," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit monnele.com, place an order, communicate with us, or otherwise use our services (collectively, the "Services").

Our online store is hosted by Shopify. Shopify provides the ecommerce infrastructure we use and processes personal information when you visit or make a purchase from our store. This Policy should be read together with our Terms of Service, Refund and Return Policy, Shipping Policy, and Cookie Policy.

This Privacy Policy is intended for customers and visitors in the United States. Depending on where you live, additional federal or state privacy rights may apply.

1. PERSONAL INFORMATION WE COLLECT

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked to you or your household. It does not include information that has been lawfully made public or information that has been deidentified or aggregated so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Identifiers and contact information

name;
email address;
telephone number;
billing and shipping addresses;
city, state, country, and ZIP Code;
IP address;
online, cookie, and device identifiers; and
account identifiers.

Order and commercial information

products viewed, added to a cart, purchased, returned, or canceled;
order history and transaction details;
discounts and promotions used;
shipping, delivery, return, and refund information; and
product preferences and shopping activity.

Payment information

Payments are processed by Shopify and other payment service providers. Monnele does not store complete payment card numbers. We may receive transaction-related information such as the payment method, billing details, payment status, transaction identifiers, amount paid, and fraud-screening results.

Account information

If you create or use a customer account, we may process account details, saved addresses, preferences, order history, and account activity. Account credentials are handled through Shopify or another account service provider.

Communications and customer support information

emails, messages, questions, and support requests;
complaints, return requests, and related correspondence;
photographs or documents voluntarily submitted to support a request; and
reviews, ratings, or other content you choose to submit.

Internet and device activity

browser type, operating system, device type, and language;
pages and products viewed;
links, buttons, and advertisements clicked;
session activity, referring URLs, and approximate location derived from an IP address;
cart, checkout, and purchase events; and
information about how you interact with our website, emails, and advertisements.

Inferences

We or our partners may derive information about likely shopping preferences, interests, or product affinities from your interactions with our store and advertisements.

Sensitive personal information

Some information handled in connection with an order or account may be considered sensitive under certain state laws, such as account credentials or payment-related information. Payment card details are processed by payment providers. We do not use sensitive personal information to infer characteristics about you, and we do not intend to collect precise geolocation, government identification numbers, biometric identifiers, health information, or similar sensitive information through the ordinary operation of our store.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, subscribe to marketing, contact support, submit a return request, or provide a review.
Automatically through the Services, including through cookies, pixels, tags, log files, analytics tools, and similar technologies.
From Shopify, which hosts our store, supports checkout and account functionality, and provides ecommerce, security, fraud-prevention, analytics, personalization, and advertising-related services.
From payment providers, including transaction status and fraud-screening information.
From suppliers, fulfillment partners, warehouse operators, and carriers, including order, shipment, delivery, and return status.
From advertising and analytics partners, including information about ad interactions, campaign attribution, and website activity.
From social networks or other third parties when you interact with our pages, advertisements, or integrated features.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

providing, operating, maintaining, and improving the Services;
processing payments and completing transactions;
preparing, fulfilling, shipping, tracking, and delivering orders;
handling cancellations, returns, exchanges, refunds, and customer support;
creating and maintaining customer accounts;
communicating about orders, accounts, security, policy changes, and support requests;
personalizing the store and recommending relevant products;
measuring website performance, diagnosing problems, and improving navigation;
conducting analytics and measuring the effectiveness of advertisements;
displaying advertising on our Services and on third-party websites, apps, and platforms;
sending marketing communications where permitted by law;
detecting, investigating, and preventing fraud, abuse, security incidents, and illegal activity;
protecting the rights, property, and safety of Monnele, our customers, and others;
complying with tax, accounting, legal, regulatory, and recordkeeping obligations; and
establishing, exercising, or defending legal claims.

We may also use information for another purpose that is disclosed to you when the information is collected, or with your consent where required.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

Shopify, which hosts and supports our store and provides ecommerce, security, fraud-prevention, analytics, personalization, and advertising-related services.
Payment processors and financial service providers to authorize payments, prevent fraud, process refunds, and complete transactions.
Suppliers, fulfillment partners, warehouse operators, and carriers to prepare, route, ship, deliver, track, return, or replace orders.
Technology and cloud service providers that support hosting, data storage, customer service, email delivery, reviews, website functionality, security, and performance.
Analytics and advertising partners, including Google, Meta, Shopify, and similar providers, to measure activity, attribute sales, personalize services, and show or evaluate advertisements.
Professional advisers, including accountants, auditors, insurers, consultants, and legal advisers.
Government authorities or other parties when disclosure is required by law, valid legal process, or reasonably necessary to protect rights, safety, and security.
Parties to a business transaction in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality protections.
Other parties at your direction or with your consent.

Service providers may process personal information only as permitted by their agreements with us and applicable law. Some third parties, such as payment providers, advertising platforms, social networks, and Shopify in certain circumstances, may act as independent businesses or controllers under their own privacy policies.

5. SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE

Our store is hosted by Shopify. Shopify processes personal information when you visit, use, or make a purchase from our store. Shopify may also process information about your interactions with Monnele, other Shopify merchants, and Shopify to provide and improve services such as fraud prevention, analytics, store performance, personalization, and advertising-related features.

When Shopify Network Intelligence is enabled, Shopify may combine customer interaction data from our store with data from other merchants and Shopify to provide enhanced services. Certain uses, including advertising based on activity across different merchants or services, may be considered "sharing" or "targeted advertising" under some U.S. state privacy laws.

Your information may be disclosed to Shopify and other parties located in countries other than where you live. You can learn more in the Shopify Consumer Privacy Policy and exercise certain choices directly through the Shopify Privacy Portal.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our partners use cookies, pixels, tags, local storage, and similar technologies to:

operate the store and keep it secure;
remember cart contents and customer preferences;
enable checkout, payments, and account features;
measure traffic and website performance;
understand how visitors use the Services;
measure advertising performance and attribution; and
personalize content and advertising.

Strictly necessary technologies are used to provide requested functionality and protect the Services. Analytics, personalization, and advertising technologies may be controlled through our cookie banner, cookie preference tool, or data-sharing opt-out page where available or required.

For additional information about the technologies we use and available controls, review our Cookie Policy and select Cookie Preferences or Your Privacy Choices on our website.

Global Privacy Control and Do Not Track

Where required by applicable law and enabled through our configured privacy tools, we treat a recognized Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information and targeted advertising for the browser or device sending the signal.

Because there is no uniform industry standard for legacy "Do Not Track" browser signals, our website may not respond to those signals. We will continue to review available privacy signals and comply with applicable legal requirements.

7. TARGETED ADVERTISING; SALE OR SHARING OF PERSONAL INFORMATION

Monnele does not sell personal information for money.

However, we use advertising, analytics, and ecommerce technologies that may disclose identifiers, device information, internet activity, commercial information, approximate location, and inferred interests to providers such as Google, Meta, and Shopify. Under certain U.S. state privacy laws, some of these disclosures may be considered a "sale" or "sharing" of personal information or the processing of personal information for "targeted advertising," even when no money is exchanged.

Where applicable, you may opt out by selecting Your Privacy Choices or Do Not Sell or Share My Personal Information in our website footer, using our data-sharing opt-out page, enabling a recognized GPC signal, or emailing support@monnele.com.

Your Privacy Choices

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. MARKETING COMMUNICATIONS

We may use your email address to send product news, offers, promotions, and recommendations where permitted by law. You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at support@monnele.com.

We will process marketing-email opt-out requests within the period required by applicable law. Opting out of marketing does not stop transactional or service communications necessary to process orders, provide customer support, deliver security notices, or administer your account.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The retention period depends on the type of information and why it was collected. We use the following criteria:

order, transaction, refund, and payment records are retained as needed to fulfill purchases and satisfy tax, accounting, chargeback, fraud-prevention, and legal obligations;
account information is retained while the account remains active and for a reasonable period afterward for security, support, and legal purposes;
customer support communications are retained as needed to resolve the request, maintain service records, and protect legal rights;
marketing information is retained until you unsubscribe or we no longer need it for the disclosed purpose, subject to limited suppression records used to honor your opt-out;
cookie and analytics data is retained according to the settings and retention periods of the relevant technology or provider; and
information connected to fraud, security, disputes, or legal claims is retained for as long as reasonably necessary to investigate, prevent harm, or establish, exercise, or defend legal rights.

When information is no longer reasonably necessary, we may delete, deidentify, or aggregate it, subject to technical limitations and legal requirements.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure. We also rely on Shopify and other service providers to maintain safeguards for the systems they operate.

No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

11. CHILDREN'S PRIVACY

The Services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, contact support@monnele.com. If we learn that we collected personal information from a child in a manner not permitted by law, we will take reasonable steps to delete it.

12. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to or integrations with third-party websites, applications, payment providers, social networks, and other services. Their privacy practices are governed by their own notices and are not controlled by Monnele. We encourage you to review their privacy policies before providing personal information.

13. INTERNATIONAL DATA PROCESSING

Monnele, Shopify, and our service providers may process, store, or access personal information in countries other than the country or state where you live, including the United States, Canada, Brazil, countries in the European Economic Area, and other locations where our providers operate.

Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, we and our providers use contractual, organizational, or other legally recognized safeguards for cross-border processing.

14. U.S. STATE PRIVACY RIGHTS

Depending on your state of residence and whether the applicable law applies to Monnele, you may have some or all of the following rights:

to confirm whether we process your personal information;
to know and access the personal information we maintain about you;
to receive a portable copy of certain personal information;
to correct inaccurate personal information;
to request deletion of personal information, subject to legal exceptions;
to opt out of the sale or sharing of personal information;
to opt out of targeted advertising;
to opt out of certain profiling that produces legal or similarly significant effects, if we engage in such processing;
to limit certain uses or disclosures of sensitive personal information, where applicable;
to appeal a decision we make regarding a privacy request, where applicable; and
to receive equal service and not be discriminated against for exercising a privacy right.

These rights are not absolute. We may retain information when necessary to complete a transaction, detect fraud, maintain security, comply with a legal obligation, protect legal rights, or satisfy another exception permitted by law.

15. CALIFORNIA PRIVACY NOTICE

This section supplements the rest of this Policy for California residents. It applies only to the extent Monnele is subject to the California Consumer Privacy Act, as amended ("CCPA").

Categories collected and disclosed

During the preceding 12 months, we may have collected the following categories of personal information described under California law:

identifiers;
customer records information;
commercial information;
internet or other electronic network activity;
approximate geolocation information;
audio, electronic, visual, or similar information that you voluntarily submit;
professional information if voluntarily provided in a communication; and
inferences drawn from the information above.

We collect these categories from the sources described in Section 2, use them for the purposes described in Section 3, and disclose them to the categories of recipients described in Section 4.

Categories sold or shared

We do not sell personal information for money. During the preceding 12 months, our use of advertising, analytics, and Shopify enhanced services may have involved the sale or sharing, as those terms are defined by the CCPA, of the following categories:

identifiers and online identifiers;
commercial information;
internet or electronic network activity;
approximate geolocation; and
inferences about interests or preferences.

These categories may have been shared with advertising, analytics, and ecommerce partners for cross-context behavioral advertising, targeted advertising, campaign measurement, personalization, and related services. We do not knowingly sell or share personal information about consumers under 16.

Sensitive personal information

We use sensitive personal information only for purposes reasonably necessary to provide requested goods and services, process payments, secure accounts, prevent fraud, and comply with law. We do not use sensitive personal information to infer characteristics about you.

California rights

Subject to the CCPA's applicability and exceptions, California residents may request access to or correction or deletion of personal information; receive information about our collection, use, disclosure, sale, and sharing practices; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive nondiscriminatory treatment.

California residents may also request certain information regarding disclosures of personal information to third parties for their own direct-marketing purposes under California's "Shine the Light" law, where applicable.

16. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may submit a privacy request by:

emailing support@monnele.com with the subject line Privacy Request; or
using the Your Privacy Choices or Do Not Sell or Share My Personal Information link in our website footer for sale, sharing, or targeted-advertising opt-outs.

Describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may request additional information to reasonably verify your identity and protect your information. We will use verification information only for that purpose.

You may use an authorized agent where permitted by law. We may require proof that the agent has permission to act for you and may ask you to verify your identity directly, unless an exception applies.

We will respond within the time required by applicable law. If we deny a request, we will explain the reason when legally required. Residents of states that provide an appeal right may appeal by replying to our decision or emailing support@monnele.com with the subject line Privacy Appeal.

We will not discriminate against you for exercising an applicable privacy right.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations. The current version will be posted on this page with an updated "Last updated" date.

If a change materially affects how we use personal information, we will provide additional notice or obtain consent when required by law.