Refund policy
Last updated: August 23, 2026
At Monnele, we want every customer to have a clear, secure, and transparent shopping experience. This Refund and Return Policy applies to purchases made through monnele.com and delivered within the United States.
Please read this Policy before placing an order or requesting a return.
1. 30-DAY RETURN WINDOW
You may request a return within 30 calendar days from the date your order is marked as delivered.
To qualify, you must contact us within this 30-day period. Once your return is approved, the item must be shipped using the instructions and deadline provided by our Customer Support team.
This 30-day return window is part of Monnele's customer service policy. It does not limit any additional rights that may apply under federal or state law.
2. RETURN ELIGIBILITY
To be eligible for a return, the item must:
- be unworn, except for a reasonable try-on;
- be unwashed and unaltered;
- include all original tags;
- be in its original condition;
- include its original packaging whenever reasonably possible; and
- be free from odors, stains, makeup, deodorant, perfume, pet hair, or other signs of use.
You must also provide proof of purchase or enough information for us to identify your order.
Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by law. This condition-based rule does not limit your rights regarding an item that arrived defective, damaged, incomplete, or different from what you ordered.
3. HOW TO START A RETURN
To request a return, email our Customer Support team at:
Please include:
- your order number;
- the full name used for the order;
- the item you wish to return;
- the reason for the return; and
- clear photographs when the item is defective, damaged, incorrect, incomplete, or when requested by our team.
If the return is approved, we will send you the return instructions and the designated return address. Do not send a return to the address printed on the original package or to any other address unless instructed by Monnele.
Returns sent without prior authorization, sent to the wrong address, or sent without sufficient identification may be refused or returned to the sender.
4. RETURN SHIPPING COSTS
For returns based on size, fit, color preference, or a change of mind, the customer is responsible for the return shipping cost. We strongly recommend using a trackable shipping service and keeping the receipt and tracking number until the return is completed.
Monnele will cover the return cost or provide another no-cost solution when:
- the item received is incorrect;
- the item has a manufacturing defect;
- the item arrived damaged;
- the order is incomplete; or
- the issue was caused by an error attributable to Monnele.
Monnele does not charge a restocking fee for an approved return that meets this Policy.
Free Standard Shipping has no original shipping charge to refund. If you purchased an optional expedited shipping service, that fee is generally non-refundable on a preference-based return. It will be refunded if the order is canceled before shipment or when the return results from an error attributable to Monnele, as required by applicable law.
5. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly at support@monnele.com. Contacting us within 7 days of delivery helps us investigate the issue quickly, but this recommendation does not reduce any non-waivable rights you may have under applicable law.
After reviewing the case, Monnele may provide, as appropriate:
- a replacement at no additional cost;
- a full refund to the original payment method; or
- another fair remedy available under applicable law.
We may not require the item to be returned when another solution is more appropriate. If a return is required because of a verified Monnele error, we will provide return instructions at no cost to you.
6. NON-RETURNABLE ITEMS
The following items are not eligible for a preference-based return:
- items that have been worn beyond a reasonable try-on;
- washed, altered, stained, or customer-damaged items;
- items without their original tags;
- personalized or custom-made items received as ordered;
- gift cards, except where otherwise required by law; and
- items clearly identified as Final Sale before purchase.
A Final Sale designation does not remove any rights that apply when an item arrives defective, damaged, incorrect, or materially different from its description.
7. EXCHANGES
Monnele does not currently process direct exchanges for a different size, color, or style.
For the fastest service, request a return for the original item in accordance with this Policy and place a new order for the item you prefer. A replacement offered for a defective, damaged, incorrect, or missing item is not considered a standard exchange.
8. ORDER CANCELLATIONS AND ADDRESS CHANGES
If you need to cancel an order or change the delivery address, contact us as soon as possible at support@monnele.com.
We will make a reasonable effort to accommodate the request if the order has not yet entered processing or been handed to the carrier. Once processing or shipment has begun, a cancellation or address change cannot be guaranteed.
If the order has already shipped, you may request a return after delivery under the terms of this Policy.
9. REFUNDS
After we receive and inspect your return, we will notify you whether the refund has been approved or denied.
If approved, the refund will be issued to the original payment method. The approved refund will include the eligible merchandise price and applicable sales tax, less any lawful and previously disclosed deductions.
Monnele generally processes approved return refunds within 10 business days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
If more than 15 business days have passed since Monnele confirmed your refund, please contact your financial institution first. If the issue remains unresolved, email us at support@monnele.com.
Refunds for unshipped orders canceled because Monnele cannot meet the promised shipment timeframe will be processed promptly in accordance with applicable law.
10. FREE STANDARD SHIPPING AND DELIVERY ESTIMATES
Monnele offers Free Standard Shipping on eligible orders delivered within the United States.
The estimated delivery timeframe for Free Standard Shipping is 6 to 8 business days, unless a different estimate is clearly displayed at checkout. Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Delivery dates are estimates and may be affected by carrier delays, severe weather, address verification, high-volume periods, or other circumstances outside our reasonable control.
We maintain a reasonable basis for the shipment timeframes displayed in our store. If we learn that we cannot ship your order within the timeframe promised at checkout, we will notify you promptly, provide a revised shipment date when available, and give you the option to accept the delay or cancel the unshipped order for a full refund.
11. LOST OR DELAYED ORDERS
If your order has not arrived within the estimated delivery window, contact us at support@monnele.com so we can review the tracking information and open an investigation with the carrier when appropriate.
If the carrier or fulfillment provider confirms that the package was lost in transit, Monnele will offer, as appropriate:
- a replacement at no additional cost; or
- a full refund to the original payment method.
If tracking shows the package as delivered but you cannot locate it, please check with members of your household, neighbors, building staff, and the carrier, then contact us promptly for assistance.
12. UNDELIVERABLE, REFUSED, OR INCORRECTLY ADDRESSED ORDERS
The customer is responsible for providing a complete and accurate delivery address at checkout.
If a package is returned because of an incorrect or incomplete customer-provided address, repeated failed delivery attempts, or an unjustified refusal of delivery, Monnele may offer:
- reshipment after payment of the new shipping cost; or
- a refund of the eligible merchandise amount after the package is received, less any actual, non-recoverable carrier return fees where permitted by law.
Any proposed deduction will be clearly explained. No deduction will be made when the delivery failure was caused by Monnele or the carrier rather than by information or actions attributable to the customer.
13. REDUCED OR DENIED REFUNDS
Where permitted by law, Monnele may reduce or deny a refund if the returned item shows use beyond a reasonable try-on, has been washed or altered, is missing original components, or was damaged after delivery.
Any reduction or denial will be based on the documented condition of the returned item and will be communicated to the customer. This section does not apply to damage, defects, or errors attributable to Monnele.
14. RETURN POLICY ABUSE OR FRAUD
Monnele may reject a return or refund request when there is reasonable evidence of fraud, intentional product alteration, false information, duplicate refund claims, or repeated abusive use of this Policy.
This provision will not be used to limit any non-waivable consumer rights or a customer's lawful right to dispute an unauthorized or incorrect charge.
15. APPLICABLE LAW AND STATE RIGHTS
This Policy is intended to operate alongside applicable U.S. federal and state consumer protection laws. Nothing in this Policy excludes, restricts, or waives any right that cannot legally be waived. If the law of your state provides greater protection, that law will control to the extent required.
16. CONTACT US
If you have questions about this Policy or need help with a return, contact:
Store name: Monnele
Legal business name: MONNELE
Customer Support: support@monnele.com
The business address above is not automatically the return address. Always request return authorization and follow the return instructions provided by Monnele before sending an item.
FINAL PROVISION
This Refund and Return Policy should be read together with Monnele's Terms of Service, Privacy Policy, Shipping Policy, and any other policies published on our website.