Everything You Need to Know Before Shopping at Monnele
If you cannot find the answer you need, our Customer Support team will be happy to help.
Customer Support:
support@monnele.com
Where does Monnele ship?
Monnele currently ships to eligible addresses within the United States. Shipping availability is confirmed during checkout after you enter your delivery address.
Certain remote locations, U.S. territories, military addresses, post office boxes, or other restricted destinations may not be supported by every carrier or shipping option.
How long will my order take to arrive?
The estimated delivery timeframe for Free Standard Shipping is 6 to 8 business days. Business days do not include Saturdays, Sundays, or U.S. federal holidays.
This timeframe is an estimate and may be affected by severe weather, carrier interruptions, address verification, customs processing when applicable, or unusually high order volume. If a different delivery estimate is displayed at checkout, the checkout estimate will apply to your order.
If we learn that we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, which may include accepting a revised shipment date or canceling the unshipped order for a full refund.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link. Tracking information may take a short time to update after the carrier receives the package.
Orders containing multiple products may arrive in separate packages and may have more than one tracking number.
How much does shipping cost?
Monnele offers Free Standard Shipping on eligible orders delivered within the United States.
If an optional expedited or express shipping method is available, its price and estimated delivery timeframe will be displayed at checkout before payment.
Can I cancel or modify my order?
Contact us at support@monnele.com as soon as possible if you need to cancel an order, change an item, or correct the delivery address.
We will make a reasonable effort to help if the order has not entered processing or been handed to the carrier. Once processing or shipment has begun, a cancellation or modification cannot be guaranteed.
What is Monnele's return policy?
You may request a return within 30 calendar days from the date your order is marked as delivered.
To qualify, the item must be unworn except for a reasonable try-on, unwashed, unaltered, in its original condition, and returned with all original tags. Please contact us before sending anything back so we can review the request and provide the correct return instructions and return address.
Complete eligibility requirements are available in our Refund and Return Policy.
Who pays for return shipping?
For a return based on size, fit, color preference, or a change of mind, the customer is responsible for return shipping.
If the item is damaged, defective, incorrect, incomplete, or the issue was caused by Monnele, a fulfillment partner, or the carrier, Monnele will provide an appropriate no-cost solution in accordance with our Refund and Return Policy.
When will I receive my refund?
After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
Monnele generally processes approved return refunds within 10 business days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
If more than 15 business days have passed since Monnele confirmed your refund, contact your financial institution first. If the issue remains unresolved, email us at support@monnele.com.
What should I do if my item arrives damaged, defective, or incorrect?
Please inspect your order after delivery. If an item is damaged, defective, incorrect, incomplete, or missing, contact us promptly at support@monnele.com with your order number and clear photographs of the issue.
Contacting us within 7 days of delivery helps us investigate quickly, but this recommendation does not reduce any rights you may have under applicable law. Once the issue is verified, we will provide an appropriate solution, which may include a replacement or refund at no additional cost.
What payment methods do you accept?
We accept the payment methods displayed during checkout, which may include major credit and debit cards and supported digital wallets. Available options can vary by device, location, currency, and payment-provider eligibility.
How do I choose the right size?
Each eligible product page includes a Size Guide with approximate body or garment measurements. For customers in the United States, measurements are displayed in inches by default when that option is available, and centimeters may also be provided as an alternative.
Compare your measurements with the guide for the specific product before ordering, because sizing and fit may vary between styles. If you are between sizes or need help, contact us before placing your order.
Can product colors look different in person?
We make reasonable efforts to represent product colors accurately. However, slight differences may occur because of lighting, photography, editing, and individual screen or device settings.
Is it safe to shop at Monnele?
Monnele uses Shopify's ecommerce infrastructure and established payment providers to process orders. Payment information is handled through the payment options available at checkout, and we use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No online system can guarantee absolute security. For more information about how we handle personal information, please review our Privacy Policy.
What makes Monnele different?
Monnele curates women's activewear designed to move comfortably from workouts to everyday life. Our selection focuses on flattering fits, versatile silhouettes, comfort, and a clean, modern aesthetic—so you can feel confident wherever the day takes you.
How can I contact Monnele?
Our Customer Support team is available exclusively by email:
We generally respond within 1 to 2 business days. To help us assist you faster, include your order number and the email address used at checkout when contacting us about an order.
Still Have Questions?
We are committed to providing a simple, secure, and transparent shopping experience. If you still need help, email us at support@monnele.com.
If this FAQ conflicts with a store policy on a specific issue, the applicable policy and any rights provided by law will control.